Receptionist (Arabic Speaking)

Jobs Title

Feature Job

About Company

Established in UAE in 2005, City Seasons Hotels currently owns and operates 6 properties in Abu Dhabi, Al Ain, Dubai and Muscat.
Highly committed to customer service and attention to detail, City Seasons Hotels have already built a strong reputation amongst international travelers and mainly visitors from GCC countries who enjoy the family atmosphere of the Hotels and Suites as well as their prime location in the heart of the city. The Group currently boasts 1,460 rooms.
Founded by Sheikh Ahmed Musallam Bin Ham, City Seasons Hotels commenced its journey in 2005. The owners' ambition was to establish hotels that are elegant and stylish yet cozy with a focus on quality, luxury and great value.
Today, City Seasons Group of Hotels counts five 4-star properties in Abu Dhabi, Dubai, Al Ain and Muscat, with their first 5-star hotel, The Royal Rose in Abu Dhabi.
With its commitment to offer ‘affordable luxury’, City Seasons Hotels have established as one of UAE’s leading hotel brands.

Job Descriptions

(Dubai, United Arab Emirates) Looking for Receptionist (Arabic Speaking) for City Seasons Hotel,Dubai.

About the Role:
As Receptionist, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Responsibilities and essential job functions include but are not limited to the following:
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements:
Must be fluent in Arabic
Previous customer related experience required
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area